Dear Representatives!

The New Year holidays are coming up! This means that VILAVI services and structures will work according to the holiday schedule. Please, find out the opening hours of the showrooms, so you can run your business with maximum efficiency:

Novosibirsk:

31 December: from 12:00 p.m. to 05:00 p.m.

1 January: from 04:00 p.m. to 08:00 p.m.
2—6 January: from 01:00 p.m.to 05:00 p.m.
7 January: day off
8 January: from 12:00 p.m. to 06:00 p.m.
 

Yakutsk:
31 December: from 11:00 a.m. to 06:00 p.m.
1—2 January: days off
3—6 January: from 01:00 p.m. to 05:00 p.m.
7 January: day off
8 January: from 11:00 a.m. to 06:00 p.m.

Moscow:
31 December: from 11:00 a.m. to 05:00 p.m.
1 January: from 04:00 p.m. to 09:00 p.m.
2—6 January: from 12:00 p.m.to 06:00 p.m.

7 January: day off
8 January: from 11:00 a.m. to 09:00 p.m.
 

DELIVERY:

• Orders paid after 12:00 p.m. (Moscow) 27 December to 08 January inclusive will be processed on 9-10 January.

• Please, check out the opening hours of the Collection points at the website of a transport company.

• Orders paid before 27 December 2018 will be processed 28 December 2018 and sent by DPD 29 December 2018.

• Orders placed through CDEC TC of Almaty (Rustaveli 3), Yakutsk (Lenina 3/1) and Irkutsk (Shiryamova 24) will be processed 29 December 2018. You can collect your order at the collection point according to the opening hours after you receive a confirmation massage.

• NO Carrier (door-to-door) service from 31 December 2018 to 08 January 2019.

CONTACTS:

Contact centre (8-880-700-6-888)

31 December: to 04:00 p.m. (Moscow)

1 January: day off

2 January: from 10:00 a.m. and 24/7 after

Please, note:

• 29 December 2018 from 05:00 a.m. to 01:00 p.m. (Moscow) your calls will be taken by an expert

• 29 December 2018 from 01.00 p.m. to 05:00 a.m. (Moscow) 09 January 2019 your calls will be taken by the operators of a Call Centre. If you have any questions for an expert to answer, such questions will be processed on the first working day, 09 January 2019.

Any requests received by the Company from 01:00 p.m. (Moscow) 29 December 2018 to 05:00 a.m. (Moscow) 09 January 2019 inclusive by e-mail, through personal accounts, or in social networks, will be processed after 09 January 2019. Please, note that the requests received on weekends or holydays will be processed within three working days.

Company's Office:

29 December: from 09:00 a.m. to 05:00 p.m.

1— 8 January: days off

09 January: from 09:00 a.m. to 18:00 p.m.

Happy New Year!