Dear representatives!


Christmas holidays are coming, so it means that VILAVI services and structures will work in other working hours. To make your business processes run as efficiently as possible, please consider the following points:




Orders paid from 28/12/21 through 30/12/2022 will be shipped since 03/01/22.


Orders paid before 28/12/21 will be delivered on 29 and 30 December.


Orders will not be shipped or delivered from 31/12/21 through 02/01/22.


Check the working hours of pickup points on the transport company’s website.




Contact centre

+7 (383) 383 06 13

+7 913 470 31 65(WhatsApp)



Specialists will answer your calls and letters on 31/12/2021 from 05:00 to 12:00 MSK.


The support staff will start working on 01/01/2022 from 12:00 MSK. They will be there for you until the end of the reporting period.



The contact centre staff and the duty manager will stay in touch with you on 02/01/21 from 07:00 MSK and then 24/7. The duty manager works from 07:00 to 16:00 MSK.


We wish you a merry Christmas and a happy New Year! ❄️